Woes of owners of foldable Samsung phones

A foldable Samsung phone. PHOTO/Courtesy

Owners of Samsung’s foldable phones are forced to do without a phone once their smartphone breaks or cracks, as Samsung takes its good time to repair them. 

Even with that, there is always no guarantee that the cracked  phone will resume its normal state. Even worse, before these customers submit their expensive foldable gadgets, they are required to factory reset them.

Consequently, despite these new fancied phones good taste among the users and a strong appeal to the general smartphone users, they have proven to be  not as reliable as they were thought to be. One of the major issues has to do with the pre-applied foldable screen protector.

The  foldable screen protector pre-applied by Samsung tends to crack or get scratched over time. Unfortunately, there’s no easy way to replace it, and in most markets, the level of customer support offered by Samsung for these foldable devices is below average.

As though that is not enough of a problem facing Samsung’s new customer base, the tech giant  is seemingly doing a poor job at helping Galaxy Z customers who are in need of a new screen protector.

In most markets, Samsung requires Galaxy Z customers to let go of their devices for at least three days. More so, Samsung doesn’t offer a replacement device, and what’s even worse is that the company asks customers to factory reset their phones before they hand them in for repairs or screen protector replacements.

Galaxy Z Fold 3 and Z Flip 3  cost a pretty penny and therefore a majority of the people owning them don’t have a secondary smartphone to use while waiting for their foldable device to get a new screen protector applied. As a result, these affected Galaxy Z customers are often forced to live without a smartphone for a few days.

Meanwhile, most repair shops and stores will refuse to replace Galaxy Z Flip and Z Fold screen protectors because the procedure is too risky. They simply don’t want to break an expensive phone and be in a position where they have to compensate customers.

But there is some grace to this problem.  The respite is that some retailers have taken matters into their own hands. According to a Samsung Community post, retailer Coolblue in the Netherlands started offering proper screen protector replacement to Galaxy Z Fold and Flip customers.

Unlike Samsung, Coolblue seemingly accepts customers without an appointment and doesn’t require a factory reset because they attempt to replace the screen protector on the spot.

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