Afcacia

Bolt is set to invest €100 million (about $107 million) to elevate safety standards for drivers and riders in Nigeria. The investment will fund enhanced safety features, accident prevention efforts, better customer support, and public safety awareness campaigns.

As part of a recent quality initiative, Bolt removed over 5,000 drivers from its platform in 2023 and introduced a driver scoring system to assess performance. The system rates drivers based on their acceptance of ride requests, trip completions, and passenger feedback over their last 100 trips.

Lola Masha, Bolt’s Regional Manager for North and West Africa, says the scoring system aims to uphold quality, though some drivers, represented by the Amalgamated Union of App-based Transporters of Nigeria (AUTON), have raised concerns over the psychological impact it may have on them.

New safety features, including a four-digit trip pickup code and a trip counter, will soon be introduced to make rides more secure for all users.