As the Nigerian telecom sector pushes for pricing adjustments, South Sudan’s three largest telecom providers—MTN, Digitel, and Zain—have confirmed tariff increases to align with the Central Bank’s US dollar reference rate.
In a joint statement, MTN South Sudan, Zain South Sudan, and Digitel Holdings revealed that the National Communications Authority and the Bank of South Sudan (BOSS) agreed to revise telecom tariffs following the recent hike in the official exchange rate.
The adjustment will take place in three phases, starting from October to December 2024. “The first change will occur on the night of 18 October 2024, followed by additional changes on 18 November and 18 December,” the statement read.
The official exchange rate increase announced by BOSS in May prompted the telecom operators to adjust prices, ensuring the sector’s sustainability in the face of economic uncertainties.
The three companies emphasized their commitment to delivering reliable and affordable services to customers by continuing to invest in their networks, despite the challenging economic environment.
However, many customers have voiced concerns over the frequent price hikes due to fluctuating exchange rates, citing the financial strain it places on them. One customer, Madut Bak Mawier, expressed frustration on MTN South Sudan’s Facebook page, stating, “As loyal customers, we expect a level of stability and transparency in pricing. We hope the company can explore ways to cushion the impact on consumers, especially in these difficult times.”
Meanwhile, Nigerian telecom operators such as MTN, Airtel, and Glo are lobbying for new pricing adjustments for voice, SMS, and data services, given the ongoing economic uncertainty in the country.
The National Association of Telecommunications Subscribers in Nigeria recently urged the Nigerian Communications Commission to approve a 10% increase in telecom pricing. However, the government has rejected the proposal, with President Bola Tinubu’s administration stating that increasing the cost of telecom services would not resolve the sector’s broader challenges.